Privacy Policy

Last Updated: November 16, 2025

Privacy Policy

This Privacy Policy describes how eTek.com.au ("we", "our", or "us") collects, uses, and protects your personal information when you use our website and mobile applications, including the e-Winch mobile application.

1. Information We Collect

Personal Information

When you sign in using Google OAuth, we collect:

  • Name
  • Email address
  • Profile picture (if provided by Google)
  • Google account identifier

Device Information

Our mobile application may collect:

  • Device type and model
  • Operating system version
  • Unique device identifiers
  • Network information (WiFi network names, IP addresses)

Usage Data

We may collect information about how you use our services, including:

  • Pages visited on our website
  • Features used in our mobile application
  • Interaction with winch devices
  • Error logs and diagnostics

Contact Information

When you contact us through our website, we collect:

  • Name
  • Email address
  • Phone number (if provided)
  • Message content

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Authenticate your identity and manage your account
  • Process your requests and transactions
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and support requests
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues
  • Ensure the security and safety of our services

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, database management, and analytics.
  • Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with your explicit consent for specific purposes.

4. Data Storage and Security

Your data is stored securely using industry-standard security measures:

  • Data is encrypted in transit using SSL/TLS
  • Authentication credentials are securely hashed
  • Database access is restricted and monitored
  • Regular security audits and updates are performed

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Third-Party Services

Our services integrate with the following third-party services:

  • Google OAuth: For authentication. Your use of Google OAuth is subject to Google's Privacy Policy.
  • Vercel: For hosting and content delivery. Your data may be processed by Vercel in accordance with their Privacy Policy.
  • Neon Database: For database hosting. Your data is stored securely on Neon's infrastructure.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Data Portability: Request a copy of your data in a portable format
  • Opt-Out: Opt out of certain data processing activities
  • Account Deletion: Delete your account and associated data at any time

To exercise these rights, please contact us using the information provided in the Contact section below.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

eTek.com.au

Phil Mansell

phillip@etek.com.au

+61 439 641 049

For data protection inquiries or to exercise your rights under applicable privacy laws, please contact us using the information above.